Cart is empty NO, once the gold is released, you have to sell it to us, however you will be given a choice to take back a portion of it which shall be equivalent to the balance amount payable to you.
Is my presence mandatory at the bank during the release?
Yes, your presence is generally required at the bank to verify identity and complete formalities. Our executive will be there to guide and support you throughout the process.
What if the current gold value is lower than the pledged amount?
In such cases, we will inform you that the release is not currently feasible and may recommend waiting until market conditions improve.
Can DGold.in release gold pledged with NBFCs or cooperative banks?
Yes, we assist with gold releases from most financial institutions including nationalised banks, NBFCs, and cooperative banks, provided the documents and pledge conditions are clear.
Is there any charge for accompanying me to the bank?
No, our gold release assistance service, including bank visits with our executive, is provided as part of our customer care experience at no extra cost.
Will I receive cash immediately after releasing my gold from the bank?
Yes, once the gold is released, tested, and evaluated at our office, the final payment will be made immediately via your preferred mode—cash, bank transfer, or UPI—subject to regulatory limits.
How is the value of my pledged gold jewellery evaluated?
After the jewellery is released from the bank, it is brought to our office where it undergoes detailed purity testing and market-based valuation to determine the best price.
Will DGold.in make the payment directly to the bank?
Yes, if the release is found feasible, our executive will assist you with the process, and the payment will be made directly to the bank to release the gold.
What documents are required for gold release from the bank?
You will need to provide valid KYC documents (Aadhaar, PAN, or any government-issued ID), the original pledge documents, and a recent bank statement if available.
What is the process for releasing pledged gold jewellery from a bank?
Once you share the required details, we conduct a feasibility check. If the current gold value is higher than the release amount, we will proceed by scheduling an appointment. Upon completion of KYC, our executive will accompany you to the bank to complete the release and payment formalities.
How do I start the process of selling my watch to DGold.in?
You can start by contacting us on our whatsApp no. 9880077297 by sending images of the watch or visit our store with your watch, invoice, and certificates. Our experts will conduct a professional inspection and offer a quote.
Do you buy lab-grown diamond watches?
We may consider lab-grown diamond watches, provided they are certified by reputed gemological labs like IGI or GIA and meet our quality criteria.
How does DGold.in value my Gold or Diamond watch?
Our team evaluates watches based on the brand, model, material (gold/diamond), condition, age, and presence of original documents, market demand. We ensure a fair and transparent price based on current market trends.
Can I sell a luxury watch without the box and papers?
While we primarily buy watches with complete documentation, including the box and papers, we may consider certain models based on the brand, condition, and market demand. The valuation may vary accordingly.
Are original documents required to sell my luxury watch to DGold.in?
Yes. To ensure authenticity and accurate valuation, we require the original invoice and authenticity certificates from the brand or authorized dealers.
Does DGold.in accept all luxury watches?
We only accept luxury watches of certain brands mentioned on our website that are in mint or excellent condition, and preferably with minimal signs of wear.
What types of watches does DGold.in purchase?
DGold.in purchases pre-owned Gold and Diamond watches, as well as luxury watch brands like Rolex, Hublot, Richard Mille, Audemars Piguet, Patek Philippe, Jacob & Co., and Cartier.
Do you transfer my existing gold loan from other money lenders?
No, we won’t be able to transfer your existing loan.
What else do I have to submit while availing of this service?
ID Proof, Address proof & a postdated cheque (PDC) will be required from your side.
Can I extend the tenure of the HOLD period?
Generally, we don’t however, this is subject to decision of the management.
What are the charges to avail this service?
A one-time HOLD Fee will be charged; you may personally visit us for more information.
Whats the difference between Sell vs Hold service?
At DGold, the sale of gold and silver is processed immediately, and ownership is transferred at the time of the transaction. However, if you choose our ‘Hold’ service, the transaction will still be recorded as a sale on the day it is initiated. As a gesture of goodwill—especially when sentimental value is involved—we offer you a 30-day window to reclaim your jewellery.” For a small price.
Do you buy platinum from all brands or sources?
Yes, we accept platinum jewellery and coins from all brands, including locally made or internationally certified items.
Is there any service charge or hidden fee?
No hidden fees! We offer a zero deduction policy with full transparency. The price quoted is the price you get.
How quickly will I receive payment after selling platinum?
Payments are made instantly, either through cash, bank transfer, or UPI, as per your preference, right after the valuation is completed and approved.
Where can I sell platinum near me?
You need visit any of our DGold store nearest to your location.
Do you buy damaged or old platinum jewellery?
Yes, we accept damaged, broken, or outdated platinum jewellery. Value is based on purity and net weight, regardless of the item’s condition.
Can I exchange my platinum for gold or silver instead of cash?
Yes! We offer a platinum exchange service, where you can convert your platinum into gold or silver jewellery, coins, or bars at prevailing rates.
Is it necessary to bring the original bill or certificate?
Although not mandatory, carrying the purchase invoice or certificate helps speed up the evaluation process, especially for platinum coins and bars.
Do I need to carry any ID proof while selling platinum?
Yes, as per legal norms, we require a valid government-issued ID proof (like Aadhaar, PAN, Passport) for verification before processing any platinum sale transaction.